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Coronavirus - Public Information Posted on 27 Mar 2020

CORONAVIRUS OUTBREAK

THE PRACTICE WILL BE MOVING TO CONDUCTING ALL APPOINTMENTS VIA TELEPHONE AND ONLY BRINGING PATIENTS IN IF NECESSARY.

ONLINE BOOKING OF APPOINTMENTS WILL BE FOR TELEPHONE REVIEW ONLY 

 

We are now in the delay phase of our response to COVID-19. This entails significant changes to how we identify and manage potential cases of COVID-19.

  • 1. From today the public are being advised to stay at home (self-isolate) without any testing for COVID-19, regardless of travel history or contact with confirmed cases, if they have:
  • a. A new continuous cough OR
  • b. High temperature (of 37.8 degrees centigrade or higher)

 Do not go to a GP surgery, pharmacy or hospital.

You do not need to contact 111 to tell them you're staying at home.

Read the NHS advice about staying at home.

Urgent advice: Use the NHS 111 online coronavirus service if:

  • you feel you cannot cope with your symptoms at home
  • your condition gets worse
  • your symptoms do not get better after 7 days

Use the 111 coronavirus service

Only call 111 if you cannot get help online.

Information is available at gov.uk/coronavirus and https://www.nhs.uk/conditions/coronavirus-covid-19

 

CHANGES TO HOW WE WILL BE PROVIDING SERVICES

 

APPOINTMENTS:

Do not call the GP surgery unless you need to. The surgery phone lines are facing high demand. Please use the online 111 tools to try to self manage first or please register for DoctorLink which is an online automated consultation tool to provide tailored health advice and will allow you to book a telephone appointment with a doctor if it determines this is still necessary.

 

Register for DoctorLink by clicking here: https://app.doctorlink.com/parklodgemedicalcentre/register

 

DO NOT attend the surgery for any reason unless you have been advised to.

 

YOU NEED TO REGISTER for the NHS app ASAP! (https://www.nhs.uk/apps-library/nhs-app) to be able to book telephone consultations over the phone, request prescriptions and look at test results.  The identification process can occur completely online and you do not need to come into the surgery to do this.

 

For patients that are unable to use these online tools, and all self care measures have been exhausted or your symptoms are worsening or you have a significant health concern, please call the surgery. All appointments have been switched to telephone/video consultations and only patients that really need to be seen face to face after being assessed on the phone by a Clinician will be.

 

The practice will continue to have processes to ensure childhood immunisation and other essential care continues.

If you are seen at the surgery your Clinician may need to wear gloves, gown and mask so do not be alarmed.


PRESCRIPTIONS:

We will no longer be issuing printed prescriptions, and all prescriptions will be sent electronically to your pharmacy to limit/stop footfall to the surgery. If you have not been setup electronically with your pharmacist, you will be asked on the telephone for your nominated pharmacy so that your prescription can be sent electronically there.

 

PLEASE NOTE: We cannot test for COVID 19.

Important links:

 

https://www.nhs.uk/conditions/coronavirus-covid-19/

https://www.gov.uk/government/publications/covid-19-stay-at-home-guidance

 

Updated: 14.03.2020

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