Coronavirus - Public Information

Important information regarding Coronavirus
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Welcome to the surgery

We are currently accepting new patients.
Clinics & Services

We offer a range of clinics and services at the practice.
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Home Visits

We offer home visits to patients who are housebound or too ill to attend the surgery.
Repeat Prescriptions

Repeat prescriptions will be ready for collection within 48 hours.

Friends and Family TestFeedback & Survey, please click here to participate

Welcome to the Park Lodge Medical Centre

For everyone's health and safety a face covering or mask MUST be worn at the surgery.

If you are asked to attend an appointment:

Please come wearing a facial mask such as scarf, bandana or homemade mask
It needs to cover your mouth AND your nose

Thanks for helping us keep safe

CORONAVIRUS OUTBREAK NOTIFICATION

For the latest Covid-19 advice please visit www.nhs.uk.

Stay at home if you have coronavirus symptoms

a high temperature – you feel hot to touch on your chest or back
a new, continuous cough – this means you've started coughing repeatedly

A household member has the above symptoms

Do not go to a GP surgery, pharmacy or hospital.

You do not need to contact 111 to tell them you're staying at home.

Testing for coronavirus is not needed if you're staying at home.

How long to stay at home

if you have symptoms, stay at home for 7 days
if you live with other people, they should stay at home for 14 days from the day the first person got symptoms

If you live with someone who is 70 or over, has a long-term condition, is pregnant or has a weakened immune system, try to find somewhere else for them to stay for 14 days.

If you have to stay at home together, try to keep away from each other as much as possible.

Read our advice about staying at home.

The guidance is changing on a daily basis. Please latest guidance, check

https://www.nhs.uk/conditions/coronavirus-covid-19/

Read the NHS advice about staying at home.

Urgent advice: Use the NHS 111 online coronavirus service if:

you feel you cannot cope with your symptoms at home
your condition gets worse
your symptoms do not get better after 7 days

Use the 111 coronavirus service

Only call 111 if you cannot get help online.

Further Information is available at gov.uk/coronavirus

CHANGES TO HOW WE WILL BE PROVIDING SERVICES

APPOINTMENTS:

Do not call the GP surgery unless you need to. The surgery phone lines are facing high demand.

As first port, please register and use eConsult or use NHS 111 online tools to see if you can self manage first. eConsult is an online automated consultation tool to provide tailored health advice and can allow you to book a telephone appointment with a doctor if it determines this is still necessary.

DO NOT attend the surgery for any reason unless you have been advised to.

To request telephone consultations/request prescriptions/ check your results, please do so via NHSapp

The identification process can occur completely online and you do not need to come

into the surgery to do this.

For patients that are unable to use these online tools, and all self care measures

have been exhausted or your symptoms are worsening or you have a significant

health concern, please call the surgery. All appointments have been switched to

telephone/video consultations and only patients that really need to be seen

face to face after being assessed on the phone by a Clinician will be.

The practice will continue to have processes to ensure childhood immunisation and

other essential care continues. If you are seen at the surgery your Clinician may

need to wear gloves, gown and mask so do not be alarmed.

PRESCRIPTIONS:

We will no longer be issuing printed prescriptions, and all prescriptions will be sent electronically to your pharmacy to limit/stop footfall to the surgery. If you have

not been setup electronically with your pharmacist, you will be asked on the

telephone for your nominated pharmacy so that your prescription can be sent electronically there.

You can also put your requests in via NHS app or website form

FITNESS TO WORK NOTE REQUESTS:

You can self-certify if unwell for than a week and do not need a doctors note.

With Coronavirus self isolation guidance, if you are required to provide a note to stay at home, NHS111 Online should be able to provide one for you. This is currently development and will be made available soon.

If you need a fit note for other reasons, submit the request on the prescription request form in the additional section (please fill in "nil" for name of medication).

Important links:

https://www.nhs.uk/conditions/coronavirus-covid-19/

https://www.gov.uk/government/publications/covid-19-stay-at-home-guidance

Join us on Facebook for advice and regular updates from the Practice

Updated: 17.03.2020 10:30am

NHS App

The new, simple and secure way to access a range of NHS services on your smartphone or tablet.

What the NHS App does

Use the NHS App to:

check your symptoms
find out what to do when you need help urgently
book and manage appointments at your GP surgery
order repeat prescriptions
securely view your GP medical record
register to be an organ donor
choose how the NHS uses your data

We are connected to NHS APP. You can now book your appointments and order prescriptions via your tablet and mobile phone. You can also now book for your nursing appointments and they are marked as for cervical smear / diabetic review and ear syringing. So, please search for the type of appointment you require and book the appropriate appointment.

We are an NHS General Practice surgery now based in Winchmore Hill. We provide the full range of General Medical Services to our registered patients. Our list is open and we will register any person living within our practice area as a patient please phone or visit the surgery for details.

This website tells you about the practice and the services that we offer, therefore please read it carefully. We hope that you will find it helpful and informative and we suggest you bookmark it for future reference.

Contact Details

808 Green Lanes, Winchmore Hill, London N21 2SA

Telephone: 0208 350 5000

Surgery Times, our Practice is open:

Monday - Friday: 08:00 - 18:30

Monday and Wednesday: 18:30 - 20:00

Important Patient Notices

GDPR - Data Protection Regulations

General Data Protection Regulations (GDPR) comes into force and is applicable in UK from 25/5/18. Informaton on the Practice Patient Privacy Policies, please go to our GDPR
page.

Relocation of Patient Services

We would like to notifiy our patient that the Park Lodge Medical Centre service has moved to new premises at Winchmore Hill Practice, 808 Green Lanes, London, N21 2SA

Please read our information letter Patient Letter

Data Migration

Dear Patients, as part of the relocation process the computer databases for the two practices have been merged.

We encourage patients to have on line access to view their records, make appointments and order repeat prescriptions. Unfortunately due to the necessary changes the IT systems will be unable to transfer details of those patients who have existing on line access.

Patients will need to reapply for this service by coming to 808 Green Lanes and they will be issued with the relevant paperwork. We apologise for the inconvenience.

Prescriptions

Repeat prescriptions can be ordered online, through your pharmacist or by leaving your request at reception. We are unable to accept requests for prescriptions over the telephone.

Dr Noor Dr Sankaran Dr Takla

Over the Counter Medication

Enfield Clinical Commissioning Group (CCG) have issued a directive to GPs not to prescribe medication which is available 'over the counter' (OTC) for some health problems.

Therefore you may find some medication you are currently receiving will be stopped and you will be advised of this at the time.

ONLINE ACCESS

For patients aged 18 and over, we encourage applying for online access by submitting a completed Online Access Application Form. This will allow you to book appointments, order repeat prescriptions and view your test results. Please submit the completed form to reception desk with your photo ID.

GP surgeries now ‘there for you’ in the evenings, and public holidays

7 Day Access

The service has been introduced to give patients more flexibility in where, when and how they use local health services. It has been designed to help those who find it hard to get to the doctors during the week, perhaps because of work and family commitments.

While patients may not get to see their own doctor during these hours, the GP or nurse they do see will have access to the patient’s medical record, subject to their consent. Please click the following for more information: 7 Day GP Access

If you need medical help fast when we are closed, but it's not a 999 emergency, call 111. Click here for more information.

Remember, A&E is for life threatening conditions!

Practice News

08Apr 2020

BANK HOLIDAY OPENINGS

Please note Park Lodge will be open on the Easter Bank Holidays: The practice will be open on Fri 10th and Mon 13th April from 8am–6.30pm. If you need an appointment or urgent advice, call the surgery and we will arrange for a GP to call you back. Due to COVID-19 we ask that patients do not come into the practice due to the risk of infection, so please call the practice first. After 6.30pm, if you have COVID-19 symptoms use NHS 111 at https://111.nhs.uk/covid-19/. Only call 111 if you can’t get help online.
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14Mar 2020

Coronavirus - Public Information

Important information regarding Coronavirus
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01Sep 2019

MMR Vaccine

There is a Measles outbreak in the UK.
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Health Conditions A to Z

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